About 10 minutes · needs a Slack workspace admin

Answer Orako questions from a Slack DM

Orako messages each specialist directly in Slack with the question and a Claim button. They reply in the thread; the answer flows back into Orako. No new tab, no new login.

What you get

Questions delivered as a Slack DM, with a one-tap Claim button

Replies captured automatically: the specialist just types back

Auto-linking by email, so most teammates never touch a settings page

Before you start

You can install Orako’s Slack app to your workspace (a Workspace Owner or Admin approves it).

Have the Orako project open in another tab. You’ll copy two URLs from it.

Setup steps

Start the connection in Orako

On the project’s Integrations page, click Connect Slack. Orako opens Slack’s install screen and asks you to pick the workspace. Approve the requested permissions. That’s the fast path: Orako fills in the credentials for you and you can skip to step 5.

Most teams only need step 1 and step 5. The manual path below is for self-hosted or restricted workspaces.

2–4

Set it up manually / self-hostedOptional

2. Create the Slack app

Go to api.slack.com/apps → Create New App → From scratch. Name it “Orako” and pick your workspace.

3. Add the permissions Orako needs

Under OAuth & Permissions → Bot Token Scopes, add exactly these four:

chat:writesend the question DM

im:writeopen the DM channel

users:readmatch a Slack user to a teammate

users:read.emailauto-link teammates by email

Install the app to the workspace, then copy the Bot User OAuth Token (starts with xoxb-).

4. Point Slack back at Orako

Copy the Signing Secret from Basic Information → App Credentials. Then paste these two URLs from the Orako Integrations page into Slack:

Event Subscriptions → Request URL · how replies reach Orako

https://app.orako.io/slack/events/<your-project>

Slack verifies it instantly. Make sure it shows "Verified."

Interactivity & Shortcuts → Request URL · what the Claim button calls

https://app.orako.io/slack/interactivity/<your-project>

Paste the credentials into Orako

Back on the Integrations page, enter the Bot Token and Signing Secret and save. Orako shows Connected.

Two ways teammates get reachable on Slack

Automatic · most people

If a teammate’s Orako email matches their Slack email, Orako links them the first time a question routes to them. Nothing to do.

Manual

A teammate opens Settings → Notifications, picks Slack, and pastes their Slack member ID (avatar → Profile → the “⋯” menu → Copy member ID). An org admin can also fill this on the teammate’s card under Members.

Slack member ID

U01ABCDEF

Your Slack member ID (looks like U01ABCDEF). We use it only to deliver questions, never to read your messages.

Good to know

We never read your channels

Orako only sends DMs and reads the reply to its own message. It can’t see the rest of your Slack.

Presence doesn't matter

Orako doesn’t check who’s online. It messages every matching specialist and the first to claim owns the question.

Removing it is clean

Disconnecting stops delivery immediately; teammates fall back to the dashboard with no data lost.

Next provider

Connect Microsoft Teams