About 10 minutes · needs someone who can add a bot to your server

Answer Orako questions from a Discord DM

Orako sends each specialist a direct message on Discord with the question and a Claim button. They reply in the DM; the answer returns to Orako.

What you get

Questions as a Discord DM, with a Claim button

Replies captured in the DM

No public server setup: Orako connects out to Discord, so there’s nothing to expose

Before you start

You’ll create a Discord application and add its bot to the server your team is in.

Each specialist must share that server with the bot and allow direct messages from server members (Discord’s default). The bot can’t DM someone who has blocked DMs.

Setup steps

Create the Discord application

Go to discord.com/developers/applications → New Application, name it “Orako,” then open the Bot tab and add a bot.

Turn on the one intent Orako needs

Under the Bot settings, enable the Direct Messages intent. You do not need the “Message Content” privileged intent: Orako reads replies to its own DMs, which Discord always allows. Leaving Message Content off keeps the bot’s footprint minimal.

Copy the bot token

Still on the Bot tab, click Reset Token and copy it.

Treat it like a password. Anyone with it can act as the bot.

Add the bot to your server

Under OAuth2 → URL Generator, tick the bot and applications.commands scopes, open the generated link, and add the bot to your team’s server.

Paste the token into Orako

On the Integrations page, enter the Bot Token and save. Orako shows Connected and quietly opens a connection to Discord in the background. No endpoint to configure.

Match each teammate to their Discord account

A teammate opens Settings → Notifications, picks Discord, and pastes their Discord user ID. To find it: enable Settings → Advanced → Developer Mode in Discord, then right-click your name → Copy User ID. An org admin can fill this on the Members card instead.

If Orako can’t DM someone (they’ve blocked DMs, or don’t share the server), the teammate’s card shows a binding warning and their questions fall back to the dashboard until it’s fixed.

Discord user ID

112233445566778899

Your Discord user ID (a long number like 112233445566778899). Turn on Developer Mode in Discord to copy it.

Good to know

DMs only

Orako messages people directly; it never posts in your server channels.

Blocked DMs are handled gracefully

If the bot can’t reach someone, we tell you on their Members card and route them to the dashboard instead. No silent failures.

Presence doesn't matter

First to claim owns the question.

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